Please contact orders@vapejugs.com as soon as you are aware of any problems with your order. We will attempt to work with you to resolve any issues as quickly as possible. 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as e-liquid cannot be returned. Batteries and electronic devices may only be returned if they are dead or defective on arrival. You must notify us within 48 hours of receipt to claim a "dead on arrival" return.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 10 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
orders@vapejugs.com.

Sale items (if applicable)
Refunds will be applied at the sale price of the item at the time of purchase.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@vapejugs.com and we will make arrangements with you.

Shipping
To return your product, you should mail your product to: 1149 S De Anza Blvd San Jose US 95129

You will be responsible for paying for your own shipping costs for returning your item unless we make other arrangements with you. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.