Yes! We use Shopify to host our site and manage our checkout process, and we use Authorize.net for payment processing. We are proud to display the "Shopify Secure" and the Authorize.net "Verified Merchant Seal" in the footer of our site.
During checkout, credit card and order data is encrypted and secure. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure.
When you place your order, Authorize.net will authorize the amount of the order to verify funds. The transaction will appear on your credit card or bank statement with "Vape Jugs" as the merchant. We do not capture funds until your order ships.
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VG is Vegetable Glycerin. VG is the thicker of the two bases typically used in e-liquid. It's smooth and produces more vapor than PG, and has very little to no throat hit. High-VG e-liquids are not recommended for a standard tank or clearomizer (like a Protank or CE4). Max VG liquids are best for drip atomizers or sub-ohm tanks.
PG is Propylene Glycol. PG is the thinner of the two bases, provides a throat hit that is similar to an analog cigarette and is recommended for standard tanks (like a Protank or CE4) and is not recommended AT ALL for higher-powered or rebuildable atomizers.
Some combinations of flavors, when combined with nicotine, end up with more of a kick than others. We've discovered this with a few of our flavors, and have noted that in the description of each of these flavors. While some prefer the extra throat hit, others will select a lower nicotine strength to maintain smoothness.
We do not add anything to alter the color of our liquids. The variation in color (typically yellow, orange or brown) is the result of some oxidation and a reaction between flavoring and nicotine. The higher the nicotine strength, the brighter or darker that color becomes. The longer the liquid "steeps", the brighter or darker it becomes as well. Some of our flavoring has a slight hue to it as well, in which case the flavor will have some color even without nicotine.
This coloration is normal and does not tend to affect flavor or vapor production.
Read our Shipping Information page for more details and international shipping options.
Waiting sucks, so we ship quickly! Orders are processed and shipped within 24 hours, except for weekends. A tracking number will be sent to your email address when your order is processed. Check your Spam folder if you don't receive an expected email from us.
Priority Mail is free on all orders over $100. Priority and First Class Mail are a discounted flat rate for all other orders. First Class Mail is only available for orders with a shipping weight under 16 oz.
Use the Priority Mail Delivery Map to see how long your shipping time will be. We ship from zip code 95129.
You should receive an email confirmation when you place your order, as well as a shipping notification with a tracking number. Check your spam folder if you haven't received an expected email from us. Orders are usually processed and shipped within 24 hours (except for weekends) and typically arrive within 1-3 business days.
Tracking Numbers: We generate a USPS tracking number when we ship your order. Please allow 24-48 hours for that tracking number to appear as active in the USPS tracking system.
If you have any problems with your order, please contact firstname.lastname@example.org and we will do everything we can to help.
Yes, if it is not a consumable product like e-liquid, it is unused, and is still in the original packaging.
Unfortunately we cannot accept returns of e-liquid. We recommend buying samples or sample packs if you are unsure if you will like the flavor.
If we sent you the wrong item, we will certainly work with you to correct it. Please contact us at email@example.com and we'll sort it out.